Najčešća pitanja
Najčešća pitanja
Nakon izvršene narudžbe u roku od najkasnije 48h dobit ćete SMS poruku s informacijom o tome kada šaljemo paket i kada ga možete očekivati. Ukoliko je radni dan u pitanju, trudimo se da sve narudžbe primljene do 15h pošaljemo istog dana, a kasnije pristigle narudžbe šaljemo prvog sljedećeg radnog dana.
Isporuku vršimo preko brze pošte Rabbit. Rok za isporuku paketa je 2-3 radnih dana od datuma slanja. Troškovi dostave iznose 4 EUR, a za pakete vrijednosti preko 39 EUR, poštarina je besplatna.
Fiskalni račun dobijate u štampanom izdanju prilikom isporuke paketa. Ukoliko i nekog razloga niste dobili fiskalni račun na navedeni način, molimo Vas da nas kontaktirate na support@dermotin.com
Ukoliko ne bude poboljšanja nakon korištenja naših proizvoda, pošaljite nam email na support@dermotin.com sa Vašim podacima, mi ćemo Vam poslati formular za povrat novca, a nakon popunjenog formulara, ukoliko je sve u redu, izvršit ćemo povrat novca.
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